Return & Refund Policy
Effective Date: June 6, 2025
At DJShopStores.com, we stand behind the quality of our products. If you're not fully satisfied with your purchase, we’re here to help.
1. Return Eligibility
To be eligible for a return, the item must:
Be returned within 14 days of delivery
Be unused, in original packaging, and in resellable condition
Include proof of purchase (order number or receipt)
2. Non-Returnable Items
The following items are not eligible for return:
Used or opened DJ accessories (e.g. styluses, cables, headphone pads)
Software or digital products
Items marked as Final Sale
Custom or special-order items
Gift cards
3. How to Start a Return
To request a return:
Email returns@djshopstores.com with your order number and reason for return
Include photos of the item (if damaged or incorrect)
Wait for our team to approve the return and provide shipping instructions
Returns without prior approval may be refused.
4. Return Shipping
Customers are responsible for the cost of return shipping unless the item is defective or incorrect.
We recommend using a trackable shipping method and keeping proof of postage.
DJShopStores.com is not responsible for lost or damaged returns.
5. Refunds
Once we receive and inspect the returned item, we’ll notify you of approval or rejection.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Shipping charges are non-refundable, unless the return is due to an error on our part.
6. Damaged or Defective Items
If your order arrives damaged or defective:
Contact us within 48 hours of delivery at support@djshopstores.com
Include clear photos of the product and packaging
We’ll replace the item or issue a full refund at no additional cost
7. Late or Missing Refunds
If your refund hasn’t appeared after 10 business days:
First, check your bank or credit card account
Then contact your payment provider—it may take additional time to process
If it still hasn’t arrived, email us at support@djshopstores.com
8. Questions?
For help with returns, exchanges, or refunds, reach out to:
returns@djshopstores.com
Thank you for shopping with DJShopStores.com – we’re here to keep your music moving.
