Support Policy

Effective Date: June 6, 2025

At DJShopStores.com, we’re committed to delivering high-quality products along with responsive, reliable customer support. This Support Policy outlines how and when you can contact us, what we can help you with, and our standards for timely service.

1. How to Contact Support

Our support team is available to assist you with:

• Order tracking and updates
  

• Product information and recommendations
  

• Technical issues or defects
  

• Returns, exchanges, and warranty inquiries
  

• Billing or payment concerns
  

You can reach us via:

 Email: support@djshopstores.com
Support Hours: Monday to Friday, 9 AM – 6 PM (EST)
Response Time: We typically respond within 24 business hours.

2. Order Support

If you need help with an existing order, please include the following in your email:

• Full Name
  

• Order Number
  

• A brief description of the issue
  

• Photos (if applicable)
  

This allows us to resolve your issue faster and more efficiently.

3. Product Support

For product questions or usage help, we offer guidance for most of the items we sell, including:

• Setup instructions
  

• Compatibility information
  

• Maintenance advice
  

If a product is defective or not functioning as expected, contact us immediately. We may offer troubleshooting steps, a replacement, or guide you through a return if necessary.

4. Returns and Refunds

Please refer to our Return and Refund Policy for details on eligibility and the return process. Support will help you begin the return or exchange if your item meets our return criteria.

5. Warranty Claims

Some products come with a manufacturer’s warranty. If your item qualifies, our team can help you file a claim or get in touch with the appropriate manufacturer support channel.

6. What’s Not Covered by Support

Our support does not include:

• Technical assistance for third-party products we don’t sell
  

• Custom installation or mixing guidance
  

• Music production tutoring or DJ coaching
  

• Support for items damaged due to misuse or unauthorized repair
  

? 7. Feedback & Suggestions

We love hearing from our community. If you have ideas, feedback, or requests for new products, drop us a message—we’re always listening.

Need Help?

We’re here to make sure your DJ gear keeps performing. Contact our support team anytime at:

support@djshopstores.com
Monday–Friday | 9 AM – 6 PM EST

Thank you for choosing DJShopStores.com—we appreciate your trust and look forward to supporting your sound journey.